Terms and conditions

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Order and Payment

Order: to be confirmed by fax or e-mail to info@costumidiscena.it , using the form sent by our office during the negotiations.
Payment: at the acceptance of the order by Sepa Credit Transfer to "COSTUMI DI SCENA", at Banca Popolare di Spoleto.
IBAN: IT55L0570402801000000488200   BIC/SWIFT: BPSPIT31
Copy of proof of payment must be sent via email to info@costumidiscena.it or fax to +39.055.5308599.
Shopping on-line: to complete the purchase on our e-commerce website dedicated www.costumidiscena.com
Secure "PayPal" transactions with credit cards Visa, MasterCard, American Express, Discover.

Shipping and delivery

Delivery time: established in the course of individual negotiations and announced in the budget, some costumes on offer or accessories shown in the e-commerce are available within 7/10 days.
Packing: standard care for clothes, placed in cardboard packaging.
Transportation: can be provided by the customer or by our forwarder; in the latter case applies an integration based on the weight and place of destination.
Shipping: Shipment takes place in insured via international courier; is pre-announced by an e-mail containing the tracking number, which allows the customer to check the delivery status by accessing the Tracking on-line. When the courier deliver the goods, before signing the document for reception, it is necessary to check that the packaging is intact, not wet and that our adhesive tape used for the neck closure, it is not tampered.
Failure to withdrawal within 15 (fifteen) days from the agreed delivery date, will result in the loss of availability of good, so "COSTUMI di SCENA" will issue an invoice.

Return Policy

COSTUMI DI SCENA transposes the Legislative Decree No. 206/2005 (Consumer Code) on consumer protection in the field of distance contracts, amended by Legislative Decree No. 21/2014 implementing the EU Directive 2011/83, which provides for the possibility for the consumer to exercise the right of withdrawal within 14 working days of receipt of the goods.
This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, to get in consequent reimbursement of the purchase price.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the said period of 14 working days from receipt of goods, a written notice by registered letter with acknowledgment of receipt addressed to: Costumi di Scena, Via dell' Arcolaio, 58 - 50137 Florence (FI) ITALY.
The communication can be sent, within the same term, by telegram or fax, provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours. Such notification must include the product codes you wish to return, and details on how the reimbursement (paypal refund, bank transfer, ..).
The products subject to reconsideration must be returned by the consumer under conditions of substantial integrity, to the same address used for the registered letter.
Once we have received the goods and verificated integrity will, as soon as possible, we will credit the customer the cost of returned products; the amount of shipping which will remain the responsibility of the customer.
Exclusions:
the right of withdrawal does not apply to the following categories of products referred to in art. 55 paragraph 2:
c) supply of goods made to specifications or clearly personalized.
However, within 14 (fourteen) days of delivery, the customer may request to make small changes, returning the costume at his own expense. Changes made on costumes consist of shortening and shrinkage, but not in changing the patterns or changing the fabrics already shown in the order.
The communication must be sent by e-mail (info@costumidiscena.it) or fax (+39 055.5308599), and wait for the return authorization at the address provided.

Use and wear

Use: the Customer is solely responsible for inappropriate use of costume and accessories purchased.
Wear: COSTUMI DI SCENA assumes no responsibility for problems of wear resulting from normal use of costumes and accessories purchased.

Ads and jurisdiction

Ads: COSTUMI DI SCENA COSTUMI DI SCENA can use the image and name of the specimen, in the context of its promotional and advertising activities.
Jurisdiction:: any dispute between the parties the place of jurisdiction will be that of Florence - Italy.

Privacy

Are fully described in special link to the "privacy", accessible from all pages of the website.